Returns & Refund Policy

At Salty Kiss Shop, we take pride in creating quality coastal and fishing apparel made just for you.

Most of our products are made to order, meaning each item is produced specifically for you after your purchase rather than pulled from pre-made inventory.

Because of this, we have a limited return policy. However, we stand behind our products and are committed to making things right if there's a problem with your order.

Returns & Exchanges

Since our apparel is made to order, all sales are final for correctly fulfilled orders.

We cannot accept returns or exchanges for:

• Ordering the wrong size

• Changes of mind or buyer's remorse

• Personal preferences regarding fit, color, or style

• Accidentally ordering the wrong product

Before placing your order, please review the product descriptions, available colors, and size charts to ensure you're selecting the right fit and style.

Damaged, Defective, or Incorrect Orders

Your satisfaction matters to us!

If your order arrives damaged, defective, or different from what you ordered, we're here to help.

Please email saltykissshop@gmail.com within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Examples of qualifying issues include printing defects, damaged merchandise, or receiving the wrong product, size, or design due to a fulfillment error.

Once we've reviewed and verified the issue, we'll arrange a replacement or refund at no additional cost to you.

We want you to feel confident shopping with us, and we stand behind the quality of every product we sell.

Order Changes & Cancellations

Because our products are made to order, we begin processing purchases quickly.

Requests to change or cancel an order must be submitted within 12 hours of purchase.

After this window, your order may already be in production, and we can no longer guarantee changes or cancellations.

To request a change or cancellation, please contact saltykissshop@gmail.com as soon as possible with your order number.

Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method used at checkout.

• You will receive confirmation when your refund has been processed.

• Please allow approximately 3–7 business days for the refund to appear, depending on your bank or payment provider.

Final Sale Items

The following items are not eligible for returns or exchanges due to customer preference:

• Sale and clearance merchandise

• Gift cards

• Custom or personalized products

• Made-to-order apparel and accessories

If an item arrives damaged, defective, or incorrect due to our error, we'll review the issue regardless of its final-sale status.

Unauthorized Returns

Please do not send items back without contacting us first.

Returns sent without prior authorization will not be accepted.

If a return is necessary to resolve a qualifying issue, our team will provide instructions.

International Orders

Salty Kiss Shop currently ships within the United States only. International shipping and returns are not available at this time.

Questions? We're Here to Help!

We're a small, independently owned coastal lifestyle brand, and every order means something to us.

Our goal is simple: quality products, honest service, and customers who love what they wear.

If you have a question about your order or need assistance, reach out to us.

Email: saltykissshop@gmail.com

Website: www.saltykissshop.com

Built for water. Worn anywhere.